Privacy Policy

Last Updated: January 2026

Introduction

Welcome to juya. We operate an online casino and sports betting platform designed for players in Bangladesh. This Privacy Policy explains how juya collects, uses, stores, and protects information that you provide when you access or use our website at https://juya.vu and any associated services, products, or features (collectively, the "Platform").

By registering an account, placing bets, or simply browsing our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

Information We Collect

juya collects information necessary to operate our Platform safely, verify user identity, process financial transactions, and deliver a personalised betting experience. The categories of data we collect are outlined below.

Account Registration Data

• Full name and date of birth (for age verification — players must be 21 years or older)
• Email address and mobile phone number (used for account security and notifications)
• Residential address, city (Dhaka, Chittagong, Sylhet, Khulna, or other Bangladeshi cities), and country
• Username and encrypted password credentials for account login

Financial and Payment Data

• Payment method details including bKash, Nagad, Rocket, or Upay mobile wallet identifiers
• Transaction history: deposit amounts, withdrawal requests, and bet settlement records in BDT
• Bonus redemption history and account balance records

Technical and Usage Data

• IP address, browser type, device type, and operating system information
• Pages visited, time spent on the Platform, game sessions, and clickstream data
• Cookies and similar tracking technologies used to recognise returning visitors and improve the user experience

How We Use Your Information

The information we collect is used strictly for legitimate operational and service-improvement purposes. We do not engage in any practices that exploit your data for unauthorised commercial gain. Specifically, we use your information to:

• Create and manage your juya account, verify your identity, and confirm you meet the 21+ age requirement
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Deliver betting, live casino, slots, and cricket betting services in a personalised and efficient manner
• Send account notifications, transaction confirmations, bonus alerts, and important service updates
• Conduct responsible gaming checks, monitor for problem gambling patterns, and enforce platform usage limits
• Improve Platform performance, fix technical issues, analyse usage trends, and develop new features for Bangladesh players

We will only send you promotional or marketing communications if you have opted in to receive them. You may withdraw your marketing consent at any time by contacting our support team or updating your account notification preferences.

How We Share Your Information

juya does not sell, rent, or share your personal data with unaffiliated third parties for their independent commercial purposes. We may, however, share data with trusted partners under specific circumstances as outlined below.

Service Providers and Technology Partners

We engage third-party service providers who assist in operating our Platform, including payment processors (bKash, Nagad, Rocket, Upay), game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe), and IT infrastructure partners. These providers are contractually obligated to handle your data securely and only as instructed by juya.

Legal and Regulatory Compliance

juya may disclose your personal information where required to do so by applicable law, court order, or governmental authority. We may also share data when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of juya, our users, or the public.

Business Transfers

In the event that juya undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy via a prominent notice on our Platform.

Payment Data and Financial Security

juya supports local Bangladeshi payment solutions including bKash, Nagad, Rocket, and Upay, as well as international card payments via Visa and Mastercard. All payment data transmitted through our Platform is encrypted using SSL technology to protect your financial information during transit.

juya does not store full payment card numbers on its servers. Where payment gateway partners process card data, they operate under their own PCI-DSS compliant security standards. We recommend that users safeguard their bKash and Nagad PIN codes and never share them with third parties, including juya support staff.

Cookies and Tracking Technologies

juya uses cookies and similar tracking technologies to enhance your experience on our Platform, remember your preferences, and understand how you interact with our services. A cookie is a small text file stored on your device by your web browser when you visit a website.

Essential Cookies

These cookies are necessary for the Platform to function correctly. They enable core functionality such as user authentication, session management, and fraud prevention. You cannot opt out of essential cookies as they are fundamental to the service.

Analytics and Performance Cookies

We use analytics cookies to collect aggregated, anonymised data about how visitors navigate our Platform. This helps us understand which pages and game categories — such as cricket betting, slots, and live casino — are most popular among our Bangladesh audience, and where improvements can be made.

Preference and Functionality Cookies

These cookies allow our Platform to remember choices you make, such as your preferred language, time zone (Bangladesh Standard Time, UTC+6), and display settings. They provide a more personalised experience each time you visit juya.

You may manage or delete cookies at any time through your browser settings. Disabling certain non-essential cookies may affect some features of the Platform but will not prevent you from accessing your account, placing bets, or making transactions.

Data Retention

juya retains your personal data for as long as your account remains active or as needed to provide you with our services. We also retain data for a reasonable period after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer required and no legal obligation mandates its retention, we will securely delete or anonymise it. Anonymised, aggregated data (which cannot be used to identify you) may be retained indefinitely for analytical and service improvement purposes.

Data Security

The security of your personal data is a top priority at juya. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption on all data transmissions, accesscontrols limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and secure data storage on encrypted servers.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use a strong, unique password for your juya account, enable any available two-factor authentication, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Your Privacy Rights

As a user of juya, you have a number of rights regarding your personal data. We are committed to honoring these rights promptly and transparently. Your rights include:

• Right of Access: You may request a copy of the personal data juya holds about you at any time
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days. In complex cases, we may extend this period by an additional 30 days and will notify you accordingly.

Third-Party Links

Our Platform may contain links to third-party websites, game providers, or payment partner portals. These external sites operate independently and are governed by their own privacy policies. juya is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any external site you visit before providing any personal information.

Children's Privacy

juya is strictly an adult-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or store personal information from anyone under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

juya reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify registered users via email or a prominent in-Platform notice.

Your continued use of juya after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you have questions about any update, contact us at [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way juya handles your personal data, our dedicated support team is here to help. We take all privacy enquiries seriously and aim to respond promptly.

Email us at: [email protected] — we aim to respond to all privacy-related enquiries within 5 business days.